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Return Policy

You may return or exchange the item purchased from us either by mail or at the store within 30 days of purchase with valid proof of purchase. Items must be unused/unworn and in original packaging. Refunds will be issued to the original form of payment.

Exclusions: live bait and flies cannot be returned/exchanged.

If you have a warranty claim for a manufacturer’s defect, please reach out to the manufacturer. We will provide you will all the necessary contact information upon request.

Terms&Conditions

This website is owned and operated by Knotty Angler Bait&Fly Shop LLC. Throughout the site, the terms “we”, “us” and “our” refer to Knotty Angler Bait&Fly Shop LLC. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or making a purchase from us you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

We may, without prior notice, change the products; stop offering the products or any features of the products we offer. We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.

 

Shipping Terms

We ship to all 50 states via USPS. USPS does deliver to PO Boxes. USPS does not make deliveries on the weekend and all major United States national holidays. Most orders are processed within 72 hours. Orders are processed Thursday through Monday. Please allow 1-4 business days for your package to ship once it has left our facility. All applicable shipping charges will be added to your invoice. In the event that we cannot ship your complete order, we will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.

 

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Knotty Angler Bait and Fly Shop LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. 

 

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

Customer support and contact information

 

If you have any questions or require assistance, please reach out to us via email at corey@theknottyangler.comor by phone at 724-550-5870.

 

Last update: 06-18-2023

Privacy Policy

This Privacy Policy describes how www.theknottyangler.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you (“visitor”, “user”) visit or make a purchase from the Site.

 

Collecting, using, sharing and storing personal information

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

We collect such Non-personal and Personal Information for the following purposes:

  1. To load the Site accurately for you, to perform analytics on Site usage to optimize our Site.

  2. To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud;

  3. To provide you with ongoing customer assistance and technical support;

  4. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  6. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Communications with our Site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Cookies and third-party advertising

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions below.

 

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 

 

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. If you don’t want us to process your data anymore, please contact us at corey@theknottyangler.com or send us mail to: The Knotty Angler

1482 Mae West Road, Confluence, PA 15424

Changes         

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at corey@theknottyangler.com or by mail using the details provided below:

The Knotty Angler, 1482 Mae West Rd, Confluence, PA 15424 

 

Last updated: 6/17/2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

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